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Complaints

How to raise a concern and how we handle it.

Tell us

If something has gone wrong, please contact us at eskaydeelogistics@gmail.com or +44 7533 366216 with your shipment reference and a description of the problem. Photos help if goods are damaged.

What happens next

We'll acknowledge your complaint, investigate, and keep you updated until it is resolved. [Response timescales to be confirmed by Eskaydee.]